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Sears Reviews

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About Sears

Sears.com is a comprehensive online retail platform offering a wide range of products and services. The site features various categories including appliances, tools, clothing, and mattresses. Notable brands available on the platform include Kenmore, Craftsman Tools, Serta, and Diehard among others.

In addition to retail, Sears.com provides extensive home repair services. These services cover a broad spectrum of home appliances and systems, regardless of where they were purchased. The repair services extend to refrigerators, washers, dryers, dishwashers, ranges, ovens, HVAC systems, freezers, water heaters, and cooktops among others. Sears also offers repair services for fitness equipment like elliptical machines, stationary bikes, steppers, treadmills, and weight machines, as well as lawn and garden equipment such as chippers, shredders, log splitters, power yard tools, pressure washers, riding mowers, snowblowers, push lawn mowers, and tillers.

Sears Home Services is recognized for its quality and workmanship, with thousands of appliance experts employed nationwide. The company also offers home warranties and protection agreements, with flexible scheduling available six days a week in most areas. Sears Home Services repairs most major brands, no matter where they were purchased, and is the only nationally authorized appliance repair service for Kenmore products.

In summary, Sears.com is a one-stop-shop for a wide array of products and home services, making it a convenient platform for customers looking for quality products and reliable home repair services.

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Sears Customer Reviews (4)

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Oliver Mora
Oliver Mora
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Feb 8, 2023
Harma Simon
Harma Simon
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Feb 7, 2023
Gabriele Sanger
Gabriele Sanger
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Feb 5, 2023
Heimir Thorsson
Heimir Thorsson
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Feb 2, 2023

Sears Customer’s Q&A

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About Sears.com Prices and Cost?

Sears.com offers a variety of products and services. For instance, home maintenance services are available for $249.99, which includes maintenance and cleaning for three kitchen appliances and two laundry appliances. Additionally, heating and cooling maintenance services are offered for less than $13 per month. This service includes two tune-ups a year and a 15 percent discount on repair parts and labor if the HVAC system needs a repair.

Historically, Sears was known for its catalog houses. A century ago, the starting price of a house from Sears, which shipped home components in parts that would have to be assembled by buyers, was only $659. That's the equivalent of $16,164.74 today. The price covered all the lumber, lath, flooring, roof, pipes, cedar shingles, paint, and other materials needed to build a five-room bungalow. However, the price did not include a foundation, heat, or electricity, nor did it include land to build on. Today, the cost of materials for building a similar 700-square-foot home might not be that different, after inflation, than what Sears was charging a century ago. The tiny houses that have become popular in recent years, which cost as little as $20,000 for materials, are good comparisons to the old Sears catalog homes.

About Sears.com Payment Method?

Sears.com offers multiple payment options for its customers. One can conveniently pay for services using credit cards such as Sears Card, Sears MasterCard, Visa, MasterCard, and Discover Card. Personal checks are also accepted as a form of payment.

For Sears Credit Card holders, there are several ways to make a payment. The simplest way is online. This requires enrolling in Online Bill Pay, which authorizes your bank to transfer funds from your account only when you complete a payment request each month. Please note that no funds will be transferred at the time of setting up Online Bill Payment.

Once enrolled, you can make an online payment. If you use a bank account for the first time, the available line of credit equal to the payment may be held for up to 3 business days. You can only make one online payment per day, but you may schedule future payments as far as 45 days in the future.

The payment cutoff time for Online Bill and Phone Payments is midnight ET. This means the payment will be credited to your account as of the calendar day, based on Eastern Time, that the payment request was received. If the request to make an online payment is received after that time, the payment will be credited as of the next day. Any payment made on a weekend or holiday will be applied as of the day it is made, but it will not be posted until the next business day.

In addition to online payments, payments can also be made over the phone by calling a specific number, in person at a nearby Sears store, or through traditional mail. Sears Credit Card also offers the option for cardholders to establish automatic payments for added convenience.

Sears FAQs


How do I return items that were delivered to me?

To return large or oversized items delivered to your home, contact Sears to schedule a pick-up within the return period. Alternatively, you can bring the item in its original packaging to a store near you.

Are delivery fees refundable?

Delivery, labor, and installation fees cannot be refunded. Where permitted by law, a pick-up fee may be charged for Sears’ delivery team to pick up certain items.

What payment methods does Sears accept?

Sears accepts gift cards and credit cards, including the Sears and Kmart 16-digit card with a PIN number.

How long does it take to receive my order?

The delivery time depends on the shipping method you choose. Economy shipping takes 5-7 business days, standard shipping takes 3-5 business days, expedited shipping takes 2 business days, and premium shipping takes 1 business day.

How long does it take to receive my package if I have an APO/FPO zip code?

Please allow an additional 2-4 weeks for the military postal service to deliver your package to its final overseas destination.

About Sears.com Popular Products and Services?

Sears.com is a popular online retail platform offering a wide range of products and services. The website features various categories including Appliances, Tools, Clothing, and Mattresses. Some of the popular brands available on the site include Kenmore, Craftsman Tools, Serta, and Diehard.

In the Appliances category, products range from refrigerators and cooking appliances to dishwashers and freezers. For those looking to upgrade their kitchen, Sears offers a variety of options including double convection ovens and French Door Refrigerators.

The Tools section includes everything from portable power tools to screwdrivers, shop vacuums, and tool storage solutions. This makes it a go-to destination for DIY enthusiasts and professionals alike.

For outdoor enthusiasts, the Lawn & Garden category offers products like electric lawn mowers, hand gardening tools, shovels, hoes, and wheelbarrows. They also offer riding lawn mowers from brands like Husqvarna, including Zero Turn mowers for those with larger yards.

Finally, the Fitness & Sports category caters to those looking to set up a home gym or engage in outdoor activities. It includes workout equipment like treadmills, ellipticals, and exercise bikes, as well as camping and outdoor activities equipment.

In addition to these, Sears.com also offers products in categories like Electronics, Hot Deals, Patio, Tires & Wheels, Jewelry, Grills, Small Kitchen Appliances, Home Décor, Bed & Bath, and Furniture.

Please note that availability of products may vary and some products may not be available in all locations.


Sears.com Return Policy?

Sears.com has a Standard Return Policy effective with sales starting February 7, 2018. Most products can be returned in new condition, with the original packaging (including accessories, manuals, and parts) along with the receipt. After the return period, or if the item has been used, the manufacturer’s warranty may apply. Refunds will be issued in the same form as the original method of payment. With a gift receipt, items will either be exchanged or refunded in the form of a gift card. Identification may be required for returns.

For Shop Your Way Members, the return period for purchases without delivery or installation is 45 days. For non-members, it's 30 days. Shipped returns will deduct applicable shipping charges from the refund, unless the return is a result of an error from Sears. For purchases with delivery or installation, the return time period begins from the date of delivery or installation. Customers have 3 days to notify Sears of any damages. Cancellation, restocking, and delivery pick up fees may apply.

For purchases in Mattresses, returns must be undamaged, unsoiled, and free of stains or infestations. All law tags must be attached. If customers choose an upgraded model for replacement, any increase in price will be their responsibility. The return time period begins from the date of delivery. Mattresses must be in use for 30 nights before being eligible for a comfort return. After the 30 nights, customers can request a one-time comfort return. Where permitted by law, a pick up fee will be charged for the delivery team to pick up the mattress or foundation from its location and a 15% cancellation or 15% return fee will apply. Customers have 3 days to notify Sears of any damages.

There are also exceptions to the return policy. Delivered wood furniture and indoor upholstered furniture, including recliners and sofas must be returned within 7 days of purchase. Certified Cell Phones are not included in the standard Sears return policy. Certified cell phones are pre-owned items sold with a 30-Day Limited Warranty provided by Certified Cell that covers manufacturer defects. The Certified Cell Limited Warranty does not cover visible physical damage, defects caused by physical or water damage, or damage due to consumer misuse.

Unfortunately, the shipping policy could not be found. If you need more information, please visit the official Sears website.


What other products does Sears.com offer?

Sears.com offers a wide range of products. Some of the categories include Appliances, Tools, Clothing, Mattresses, Electronics, Lawn & Garden, Patio, Fitness, Shoes, Jewelry, Grills, Small Kitchen Appliances, Home Décor, Bed & Bath, Furniture, and Parts & Accessories. They carry great name brands like Kenmore, Craftsman Tools, Serta, Diehard, and many others. They also offer replacement parts and accessories from the original manufacturers. For fitness enthusiasts, they have equipment like treadmills, ellipticals, and exercise bikes. For lawn care, they offer products like electric lawn mowers, hand gardening tools, and riding lawn mowers. They also have a selection of shop vacuums and tool storage solutions. For the kitchen, they offer appliances like double convection ovens and French Door Refrigerators.

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